About the course leader:
Trevor Kent National NVQ Assessor for Revenue Protection
National NVQ Assessor for Revenue Protection. 26years in the Electricity Supply industry covering all customer facing situations including execution of warrants for debt and revenue protection for the electricity sector. Programme Office manager for the 1998 programme set up for the changes that the open market would bring mainly in Site Attendance and Revenue Protection. Managed the transition of staff engaged in the warrant activity from Supply to Metering working on debt and revenue protection. Managing the "Agency" function of Revenue Protection within the Energy Management Division. Programme Office manager of the Multi Utility Metering progarmme setting up processes for appointment and resource management. And merging the Debt and Revenue Protect in two distribution geographical areas