Energyforum
Customer Lifetime Value Maximation for Utilities -Benchmarks, Visions and Solutions
1-2 October 2008, Vienna
Day 1:
09.00-09.30: Pep talk, outline for the two days
09.30-10.30: Presentation: Mario van Essen, Capgemini
10.30-11.00: Discussion, coffee
11.00-12.00: Case study from Johan Öhnell, managing director at Telge Energi
12.00-12.30: Discussion, coffee
12.30-13.30: Lunch
13.30-14.30: Presentation: Philip Lewis, VaasaEtt
14.30-15.00: Discussion, coffee
15.00-16.00: Case study from a utility company
16.00-17.00: Group meeting and project update
17.00-18.00: Presentation: Philip Lewis, VaasaEtt
18.00-18.30: Discussion, coffee
18.30-19.30: Case Study from a leading utility company
19.30-20.00: Discussions
Dinner for all delegates, course leaders and guests
Day 2:
09.00-09.15: Summary of previous day
09.15-10.00: Case study: Affinity solutions
10.00-10.30: Discussions
10.30-11.00: Coffee and networking
11.00-13.00: Project finalisations in group
13.00-14.00: Lunch
14.00-15.00: Presentations of group work
15.00-15.15: Wrap up
