Energyforum
Energy Theft - Revenue Protection for European Utilities
5-6 November 2007, Vienna
Session 1: Wednesday 5th November 09.00-12.00
- Providing information to others on Revenue Protection
- Responding to revenue loss on an account
- Contributing to the effectiveness of investigation teams
- Negotiate settlements with customers
- Detect potential instances of revenue theft, and Lead a revenue protection investigation.
Session 2: Wednesday 5th November 13.00-17.00
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Access and analyse data to assess revenue loss through illegal use of supplies
o Using a variety of methods for calculation of units, -
Collate and present evidence for use in formal proceedings,
o The casefile
o Statements -
Gather and store evidence of revenue theft,
o Maintain security and integrity of evidence
o When and how to dispose of evidence
Session 3: Thursday 6th November 09.00-12.00
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Negotiate settlements with customers,
o Record of contact
o Company guidelines
o Areas of responsibility -
Detect potential instances of revenue theft, and Lead a revenue protection investigation.
o Use of company information and computer information
o Cold calling
o 14 day revisit
